Client Services Manager

Salary: £27K-£35k + Bonuses

Neptik is a growing lead generation company, headquartered in the UK, with overseas offices in the process of opening.

Currently, we are searching for a Client Services Manager to join our management team. You will be responsible for managing our account managers, new client onboarding, monthly client meetings, and client reporting. We’re looking for someone who has customer facing and team management experience, with a desire to develop a career in a business that is set on growth, globally.

The skills you’ll need:

Great customer and team interpersonal skills. You’ll be dealing with our clients and working with our operations manager to lead our team of account managers. We want someone that understands the value of humble confidence, and has the ability to offer our clients a great level of service.

A methodical thinker. You’ll need to have experience in managing processes, service level agreements, KPIs, and other target expectations.

Calm and concise. We need someone who can work, delegate, train, guide, and support a team in a fast paced environment. Multi-tasking is a big part of the job. We need someone that has a structured approach to work, and is able to handle a variety of priorities with calmness, and confidence.

Team/client management experience. It is essential that the successful applicant has experience in not only managing a team, but also onboarding clients, reporting, and building/maintaining client relationships (existing and new). 

An eye for detail. The ability to identify mistakes and errors is essential (especially within spreadsheets and emails). It’s vital we spot and resolve mistakes and errors before work is signed off. As well as being able to quality check one’s own work, the successful applicant will also be responsible for checking and ensuring the team produces high quality work.

Customer service experience. It’s Important that the successful applicant has experience of working within a customer service environment. Excellent written English, and verbal communication skills are essential. 

Expertise in measurement and reporting. You will be reporting into, and working closely with our Managing Director, our clients, operations manager, and leading our growing team of account managers. You’ll need experience in measuring and publishing performance reports across a variety of areas.

The ability to plan and schedule the daily tasks for team members. Delegating and monitoring certain processes and workflows of the team is an integral part of this role. We need someone who already has experience in doing this. 

Excel skills. Part of what you and your team will do will involve quality checking data in spreadsheets, format cells, and using formulas and filters to get data in order. Experience in using excel to this capacity is vital. 

Good communication skills. It’s very important that we have positive, healthy, and constructive relationships with each other at work, our customers, and anyone else we interact with. Being a company that is set on growth, whilst we have to work hard, we have to ensure there’s a great vibe in our workplaces.

Determination. We’re a friendly bunch, but we’re also an ambitious business and work extremely hard. If you think you’ve got what it takes, and we sound like the type of company you’d like to grow with, then this could be a great opportunity for you.

What you’ll be doing:

  • Completing onboarding workshops alongside our content strategist, and then actioning follow-up tasks to set-up our new clients for their campaigns.
  • Liaising with our researchers to define target campaign audience criterias.
  • Monitoring and measuring campaign performances with our operations manager, and individual account managers. Identifying and delegating positive changes we can introduce to improve campaign performance.
  • Hosting monthly review meetings with our clients and relevant account managers, followed by delegating and managing agreed campaign changes. 
  • Onboarding new account managers, and training them.
  • Identifying new ways to improve our client services processes, and presenting them to the rest of the management team; with a view to implementing changes.
  • Supporting account managers with their workload where necessary.  

Package. For the successful applicant, the initial basic salary package for the position ranges from £27,000 to £35,000, depending on experience. However, as well as career development (we see this as a role that has the potential to evolve into a director level position – as we grow), you’ll also be part of our team bonus scheme (from the outset).

How to apply. If you would like to apply for this position, please email your CV, along with a cover letter to our Managing Director, Ben Lambert – ben@neptik.com